Coverage is available for three types of products:
If your product stops working, simply email us and you’ll receive a replacement.
Convenient Claim Support
We’re here for you if something goes wrong.
If my product is replaced, will I get a new or refurbished product?
We will normally repair or replace your device with a refurbished product that will be of like kind and quality, and comparable performance to your original device. In some cases, we may reimburse you for the cost of a replacement product by giving you a gift card on the current value of your covered device, not to exceed your original purchase price plus taxes.
What if I accidentally dropped my device and it broke?
If there is a Protection Plan on the device it’ll be covered.
We don’t cover intentional physical abuse like smashing the covered device.
What if I spill liquid on my device?
Turn off the device immediately and remove the battery. Let the battery air dry. If the device requires repair and you are covered by a Protection Plan it will be covered.
Full Replacement Guarantee
Our Protection Replacement Plan fully covers you for replacement costs without any deductibles or hidden fees. You’ll have peace of mind knowing that if your product is defective under normal usage, you will be covered.
24-7 English and Spanish Support
If you have any questions or concerns, we’re here to help you 24 hours a day, 7 days a week, 365 days a year. Just click here to find out how to contact our friendly Customer Service team and we’ll assist you in any way we can.