Warranty, Returns & Refunds
All of our refurbished computers afford you a 6 month warranty period. This warranty covers parts and labor for 6 months following your purchase. We warrant that products will be free from defects, in materials and workmanship, for the full 6 month warranty period.
During the warranty period, we will, at our option:
Provide any replacement parts that are necessary to repair the product; replace it with a comparable product; or have the refurbished computer shipped back for repair. Replacement parts and products will be comparable in function and performance to the original part or product and warranted for the remainder of the original warranty period.
All repairs must be completed by WAHEP. If a computer is taken elsewhere for repairs, no amount of the costs will be reimbursed by WAHEP. All exchanges and/or warranty claims must be processed within 6 months of receiving the product.
This warranty excludes: Problems caused by third party software and/or “apps”, unauthorized repairs, any unauthorized modifications, issues related to “cookies/malware/virus’” and any other issues related to Internet usage and/or damages cause by actions of third parties.
If you need to utilize your warranty, please contact us by simply clicking here to complete our Return Merchandise Authorization (RMA) form or chat with customer service via the “chat with us” feature located at the bottom right corner of Wahep.com.
We offer a 14 day Money Back Guarantee on all items. You must receive a RMA within 14 days (including holidays and weekends) of purchasing your product. ALL RETURNS MUST BE ACCOMPANIED BY A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. All returns authorized by customer service will be issued a Return Merchandise Authorization (RMA) number so the product can be returned to us or our partner company. Returned items must be in their original packaging with the receipt or proof of purchase, and in the same condition that you received it.
To be eligible for a return, please contact us by simply clicking here to complete our Return Merchandise Authorization (RMA) form or chat with customer service via the “chat with us” feature located at the bottom right corner of Wahep.com.
The customer is responsible for return shipping. We do not provide return shipping labels for any product.
NOTE: Returns sent with no RMA number or mailed to the call center, will be returned to sender.
Shipping costs are non-refundable. Once we’ve received your return, it will go through an inspection and you will be notified that we received it. Any damage to returned items will be the responsibility of the customer. Items damaged during shipping due to being improperly packaged, may receive less than the full refund amount. After a full inspection of the item has been completed, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within the time frame outlined within the policies of your credit card issuer or bank.